- Unlimited telephone support
- Unlimited email support
- 4hour response time
- Remote session support
- Additions to network billed at reduced rate
- Consultancy billed at reduced rate above maximum hours agreed.
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- Unlimited telephone support
- Unlimited email support
- 4hour response time
- Remote session support
- Additions to network included within agreed maximum hours per request
- Requests outside agreed hours billed at reduced rate
- Consultancy within agreed maximum hours.
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